Making a Purchase

We accept any major credit card as payment. We do not complete the charge for any item until it is ready to ship. You may securely send your credit card information through this website, or telephone your order if you prefer.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. Payments are handled by WorldPay, an industry standard system used by the majority of e-commerce websites. Our staff cannot see or retrieve your full card details.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01908 410475 (International +44 1908 410475) or write to us at SAC Chess Distribution Limited, 6 Earls Court, Priory Park East, Hull, HU4 7DY.

Privacy Policy

We do not disclose any personal information to any third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process.

You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

If goods are found to be faulty, please contact the sales office by calling 01482 605444, by email to info[at]studioannecarltonchess.com providing the following details:

  • Date of purchase
  • Items purchased
  • Fault(s) with product